EXCHANGES AND RETURNS

Your satisfaction is of utmost importance to the brand Gabriela Baptista. 

 

If you are not satisfied with your purchase, we can refund it or exchange the item. Please note that the brand Gabriela Baptista will only accept unused items that are in perfect condition, so we recommend that you exercise caution when experimenting.

EXCHANGE AND RETURNS PROCEDURE

The product must be returned in new condition and without signs of use within 14 calendar days of receipt. The product must be returned in its original packaging with all its components present.

Please, for exchanges / returns follow the instructions.

 

 

Please email us at contact@gabrielabaptista.com with the following information.

  • Name

  • Order Number

  • Full Shipping Address

  • Template reference to return

  • Return reason

  • Model and size you'd like to swap for (if swap)

 

 

 

The the brand Gabriela Baptista team will contact you to authorise the exchange / return and will provide you with the necessary information for the proper return.

 

 

CONTINENTAL PORTUGAL

 

 

Please note that in mainland Portugal, only the first return / exchange is free.

 

 

REMAINING COUNTRIES

 

 

In all other countries, shipping costs to the brand Gabriela Baptista will be borne by the customer. The customer may choose their preferred return method. We recommend insurance / tracking as we are not responsible for lost or damaged orders.

 

Upon receipt of the returned order and verified its excellent condition, the brand Gabriela Baptista assumes responsibility for the exchange of the item or refund through the payment method used by the customer. Please note that postage is not refundable. Customs duties and international sales taxes are also not refundable.

 

 

DEFECTIVE PRODUCTS

 

 

Where a product is found to be defective, the brand Gabriela Baptista will assume the full return / exchange cost.

 

 

ATTENTION:

 

 

The return / exchange of products that do not meet the required conditions will not be accepted. Therefore, they will be automatically resent to the sender's address.

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